Support
Use support when you need answers fast. Start with the common issues below, then escalate to direct contact if the issue still blocks delivery.
Direct Access
For installation blocks, export failures, or billing issues. We aim to respond by the next business day.
Priority Time
Monday - Friday
9AM - 5PM PST
Knowledge Base
Frequently Asked Questions
The first analysis pass can be slower because Quartz may download EVA-CLIP and build local caches before later projects speed up.
Yes. Use optimized models, keep proxies enabled, and avoid running unnecessary GPU-heavy apps in parallel during long jobs.
Check FFmpeg installation, available disk space, file permissions, and whether the target target is supported by your system.
Quartz is designed around local processing so wedding footage stays on your machine during the main workflow.